Privacy Policy

Last updated: May 2026

Our Commitment to Your Privacy

Garage Door Doctor Canada Ltd. ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us for service.

Information We Collect

We may collect the following types of information:

  • Contact information: Your name, phone number, email address, and service address when you submit a quote request, book a service, or contact us directly.
  • Service details: Information about your garage door, the nature of the service requested, and any related notes you provide.
  • Usage data: Basic website analytics including pages visited, browser type, and general location (city/region), collected through standard web analytics tools. This data is not linked to your personal identity.

How We Use Your Information

We use the information we collect to:

  • Respond to your service requests and schedule appointments
  • Communicate with you about your booking or repair
  • Send follow-up messages related to your service (such as appointment reminders)
  • Improve our website and the quality of our services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Contact Forms and Booking

When you submit a contact form or use our online booking system (powered by Jobber), the information you provide is used solely to process and respond to your service request. Jobber operates under its own privacy policy, which governs data submitted through their platform.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can disable cookies in your browser settings at any time, though some parts of the site may not function as intended.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.

Your Rights

Under applicable Canadian privacy law (PIPEDA), you have the right to request access to the personal information we hold about you, and to request corrections if any information is inaccurate. To make such a request, contact us at the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.